General Terms and Conditions (GTC)

1. Introduction

These terms and conditions govern the sale of products by Ekomfort on its website. By placing an order, the customer accepts these conditions.

2. Product information

Ekomfort sells vegan footwear, ethical clothing and eco-designed accessories. Detailed specifications are available on each product page.

3. Order and Payment Process

Orders are placed online via our website. Ekomfort accepts several payment methods, including direct debit, Stripe and PayPal. Payment details are processed securely.

4. Awards

Prices are shown in euros, all taxes included. Prices are subject to change at any time, but changes will not affect orders already confirmed.

5. Delivery

Products are delivered to the delivery address indicated when the order was placed. Delivery costs and times are indicated before the order is finalized.

6. Right of withdrawal

In accordance with the law, customers have a 14-day right of withdrawal without having to justify their decision.

7. Warranties and Returns

In the event of non-conformity or defect of a product, the customer may return it for replacement or reimbursement in accordance with the legal guarantee of conformity.

8. Protection of Personal Data

Ekomfort processes personal data in accordance with the GDPR. The information collected at the time of the orders is necessary for the management of the orders and the commercial relation.

9. Security

Our site uses SSL protocol to ensure the security of transmitted data. We also take measures to protect data against unauthorized access, modification or destruction.

10. Liability

Ekomfort cannot be held responsible for damages resulting from the inappropriate use of products sold on our site.

11. Force Majeure

In the event of force majeure affecting the performance of our obligations, we will inform customers as soon as possible.

12. Disputes and Mediation

In the event of a dispute, customers are encouraged to contact our customer service department for an amicable resolution. Mediation is also an option via the RLL platform.

13. Changes to the GTC

We reserve the right to modify the GTC at any time. The new terms and conditions will apply as soon as they are published on the site.