Orders and Delivery
We accept credit card payments (Visa, Mastercard, American Express) and secure payments via PayPal.
The delivery fees vary depending on your country of residence and the weight of your order. You can consult detailed information about delivery fees during the ordering process.
The delivery time depends on your country of residence. Generally, orders are shipped within 2 business days and delivered within a period of 3 business days. Please note that these deadlines are indicative and may vary depending on delivery conditions.
Products and Brands
Yes, we attach great importance to the selection of ethical and sustainable brands. Each product that you will find on our website has been carefully assessed to meet our criteria of sustainability, ethics, and quality.
At Ekomfort, we collaborate with renowned brands such as Veja, Got Bag, FAGUO, JOIA, GirlFriend Collective, Genesis Footwear, Atelier Oblique, A Good Company, AER, About Companions, N’go Shoes, Notabag, Parafina and Wildthings Collectables, to name just a few. We are proud to work with brands committed to ethical and sustainable fashion.
We provide detailed size guides for each product on our website. We recommend that you consult these guides before placing your order. If in doubt, don’t hesitate to contact us, we will be delighted to help you choose the right size.
Returns and Refunds
Yes, we accept returns within 14 days from the receipt of your order, and specifically based on the partner brand’s timeframe, provided that the products are in their original condition, unused, and with the attached labels. Please consult our return policy for more information on the procedure to follow.
Once we have received and verified your return, we will process your refund within 3 to 7 business days. The refund will be made according to the payment method used when placing your order.
We provide detailed size guides for each product on our website. We recommend that you consult these guides before placing your order. If in doubt, don’t hesitate to contact us, we will be delighted to help you choose the right size.
Engagement et Responsabilité (French)Engagement and Responsibility (English)
At Ekomfort, we are committed to minimizing our impact on the environment. We work with brands that use sustainable, recycled, and vegan materials and/or eco-friendly packaging and/or offset carbon emissions related to their operations.
You can subscribe to our newsletter by providing your email address in the dedicated field at the bottom of our website. You will thus receive exclusive information about our new products, special offers, and events.
Contact and Support
You can contact us via our online contact form or by sending us an email at info@ekomfort.lu. Our customer service team will be happy to answer all your questions and assistance requests.
Currently, we do not offer phone support. However, our customer service team is available to assist you via email or through our online contact form.
Yes, once your order is shipped, you will receive a confirmation email containing a tracking link to track the delivery status of your order.
Ethics and Values
We carefully evaluate every brand we work with to ensure that it meets our ethical criteria. We examine their transparency, manufacturing practices, certifications, and commitments to animal welfare, environment, and fair working conditions.
Yes, all products sold by Ekomfort are 100% vegan. We are committed to promoting animal-friendly alternatives in the fashion industry.
Yes, Ekomfort is a company based in Luxembourg. We are proud of our local roots and our proximity to our community.
If you are a brand sharing our ethical and sustainable values, we would be delighted to discuss a potential collaboration. Please contact us through our contact form or via email to learn more about our selection criteria and partnership opportunities.
If you have any other questions that are not listed here, please do not hesitate to contact us. We are here to help you and we will do our best to answer all your questions.
