Ekomfort Privacy Policy

1. Introduction

At Ekomfort, we attach great importance to the protection of our customers’ privacy and personal data. This privacy policy explains how we collect, use, protect, and share the personal information of our users.

2. Collection and Use of Data

2.1 Personal Data Collected

We collect the following personal data: name, first name, email address, billing postal address, payment information, and order history. This information is collected when making purchases on our website or when interacting with our customer service.

2.2 Data utilization

Your data is used for order processing, communication with you, customer service management, and with your consent, for marketing purposes and improving our services.

3. Data Sharing and Transfer

Your data may be shared with our trusted partners, in particular for payment management and delivery; We ensure that these partners comply with strict data protection standards; In addition, your data may be transferred outside the EU, in particular to the United States, in compliance with the European Commission’s Standard Contractual Clauses;

4. Cookies and Tracking Technologies

We use cookies to improve your user experience, analyze site traffic and provide you with personalized advertising; You can manage your cookie preferences at any time via our website;

5. Your rights

In accordance with the RGPD, you have rights of access, rectification, erasure, limitation of processing, opposition and portability of your data. To exercise these rights, please contact us at contact@ekomfort.lu.

6. Data security

We are committed to protecting your personal data by implementing appropriate security measures against unauthorized access, alteration, unlawful disclosure or destruction of data;

7. Changes to the Policy

This privacy policy may be updated from time to time; We will inform you of any significant changes by appropriate means;

8. Contact and Data Protection Officer

If you have any questions about this policy or your personal data, please contact our Data Protection Officer at contact@ekomfort.lu.